We want you to be completely happy with your Hitch Roller. If something isn't right, here's how we handle it.
30-Day Returns
You may return your Hitch Roller within 30 days of delivery for a refund or exchange, provided it is unused and in its original condition with the canvas bag, locking pin, and keychain included.
Exchanges
Ordered the wrong receiver size or want a different wheel color? We're happy to exchange — contact us and we'll get the right roller headed your way.
How to Start a Return
- Email support@brokenrock4x4.com or call 801-369-8505 with your order number.
- We'll confirm your return and provide the return address.
- Once we receive and inspect the item, your refund is issued to the original payment method within 5–10 business days.
Return Shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or we sent the wrong product — in that case we make it right at no cost to you.
Damaged or Defective Products
If a wheel fails or breaks during standard off-road use, it's covered under our Warranty — we'll replace it at no cost to you. Contact us directly and we'll take care of it.
As a family-owned business, we stand behind every roller we build. If you have any issue at all, reach out — we answer for our products.